Privacy Policy

Last updated: [April 3, 2025]

At Accord Home Care Services & Consulting Inc., your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

1. Information We Collect

We may collect the following types of information:

  • Personal contact information (name, phone number, email address)

  • Demographic information

  • Health or care-related information provided voluntarily for service inquiries

  • Resume or employment information (if applying for a position)

  • Usage data from visiting our website (via cookies or analytics tools)

2. How We Use Your Information

Your information is used to:

  • Respond to inquiries and service requests

  • Provide personalized home care solutions

  • Evaluate job applications

  • Improve our website and services

  • Send updates or newsletters (with your consent)

3. Sharing Your Information

We do not sell your information. It may be shared only:

  • With care coordinators and staff directly involved in providing your service

  • With third-party service providers who support our operations (e.g., website hosting)

  • When legally required (e.g., under court order or regulatory obligation)

4. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion

  • Withdraw consent at any time (where applicable)

5. Security

  • We implement reasonable security measures to protect your data. However, no method of transmission over the internet is 100% secure.

6. Phone Calls, Automated Dialing and AI Voice

  • By providing your phone number, you consent to receive calls from Accord Home Care Services & Consulting Inc. and its authorized service providers at that number, including calls placed using automated dialing technology and calls in which you may speak with an AI voice assistant. Consent to receive such calls is not a condition of receiving care or services. You may withdraw consent at any time by telling the caller, or by contacting us at info@accordhomecare.ca or (506) 898-4985.

    Our AI voice assistant identifies itself as an AI when asked and will never represent itself as a human being.

8. Text Messaging

  • With your consent, we may send text messages relating to appointments, reminders, service updates, and information you have requested. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance. Consent to receive messages is not a condition of receiving care or services. Mobile phone numbers and messaging consent are never shared with third parties or affiliates for marketing purposes.

9. Service Providers Acting on Our Behalf

  • We work with service providers who operate our marketing, customer relationship management, telephony, and AI communication systems on our behalf. These providers may contact you using the methods described in this policy, on our instructions and under contractual confidentiality obligations. They act as our service providers and do not use your information for their own purposes.

10. Call Recording and AI Processing

  • Calls to and from Accord Home Care may be recorded for quality assurance, training, and record-keeping. You are notified at the beginning of any recorded call and may request that a call not be recorded. Recordings may be transcribed and analysed using automated and AI tools to improve our service. We do not create voiceprints and do not use recordings for biometric identification. Recordings and transcripts are retained only as long as necessary and are subject to Section 3.

11. Canadian Privacy Law

  • We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable New Brunswick privacy legislation. Commercial electronic messages are sent in accordance with Canada's Anti-Spam Legislation (CASL): we obtain consent before sending, identify ourselves in every message, and provide an unsubscribe mechanism which is honoured within ten business days. Telephone calls are made in accordance with CRTC telemarketing rules and the National Do Not Call List.

    If you have a privacy question or complaint, please contact our Privacy Officer at info@accordhomecare.ca.

12. Contact Us

For questions about this Privacy Policy or to request your data, please contact us at:
📧 info@accordhomecare.ca
📞 (506) 8984985