• What services does Accord Home Care provide?

    Accord Home Care provides personalised in-home care services including assistance with daily living activities, medication management, companionship, and specialised support for seniors and individuals with special needs. The service also offers consulting to ensure safety, independence, and comfort in the home environment.

  • Are your caregivers qualified?

    Absolutely. Our team consists of compassionate Personal Support Workers (PSWs) and caregivers who are carefully selected and screened. Each team member must pass a rigorous process including a vulnerable sector police check, reference verification, and in-depth interviews. We ensure they are not only qualified but also aligned with our family values.

  • How much does home care cost?

    The cost is personalized and depends on the level of care required and the number of hours needed. We offer flexible options, from a few hours a day to 24/7 live-in care. Contact us directly for a transparent quote based on your unique care plan.

  • What makes Accord Home Care different from other agencies?

    As a family-owned and operated agency, we are deeply committed to a personal touch. We are not a large franchise. This allows us to be more flexible, responsive, and truly invested in building long-term, trusting relationships with our clients and their families. Our rigorous matching process ensures your caregiver is the right fit for your needs and personality.

  • Can I choose my caregiver or change if needed?

    Yes. We believe a strong personal connection is essential. We carefully match you with a caregiver based on your needs and personality. If your needs change or you would prefer a different caregiver, we will gladly make a change to ensure your complete comfort and satisfaction.

  • What if my regular caregiver is sick or on vacation?

    Don't worry—we have a team of qualified caregivers to ensure continuity of care. Our scheduling team will arrange a suitable replacement and notify you in advance. Your care plan will be seamlessly continued without interruption.